COVID-19 – Latest update

We are very pleased to be able to host you and be part of your vacation for once more this summer. As we are well aware of the responsibility we carry, we would like to inform you that we are following all updates from local and global health officials, such as the CDC and the World Health Organization, to ensure that our hotel procedures are in line with the current guidelines so that you may have peace of mind before, during and after your summer break.

SAFETY PLAN

The health and safety of our guests and staff has always been a top priority and embedded in the core of our philosophy. Given the unprecedented events related to Covid-19 spread, we have created a detailed plan to ensure that we offer you the highest level of safety and confidence during your stay with us. Our plan involves the below actions:

Safety Certification

Our hotel has been awarded the “HEALTH FIRST” certification by the Hotel Chamber of Greece, which is mandatory for the tourist accommodation businesses that will operate during the year 2020 and ensures the implementation of sufficient protective measures against Covid-19.
We strongly advise you to visit World Health Organization to learn more about how to protect your health best during your travel.
Our team is constantly monitoring the local and national developments concerning Covid-19 so as to be updated and aware of all the latest measures and news, and therefore to be ready to adapt if necessary.

Local medical arrangements – Doctor 24/7

We have made our local special arrangements so that a doctor acting on the instructions of Health Authorities, will be available 24/7 to offer consultation on the spot.

Health & Safety Coordinator

We have appointed a Health & Safety Coordinator of the hotel who will supervise and ensure that the protocols are being followed and all protective measures implemented.

Handling COVID-19 cases in the hotel

In the event of a confirmed Covid-19 infection, the patient who has developed severe symptoms will have to self-isolate for a minimum of five (5) days in his/her accommodation establishment, provided they do not need to go to hospital, as per the orders of the house doctor. If the patient is symptomless or if the symptoms are mild and there is no need for hospitalisation, it is recommended that they remain in isolation for 5 days; no further testing is required.

ACCOMODATION

Guests checking in are no longer required to show a Covid-19 certificate of vaccination / recovery or a negative result to a PCR or rapid test.

DINING

There are no more Covid-19 restrictions for customers in restaurants, cafés, nightclubs, bars, pubs etc.

CULTURE/ENTERTAINMENT

To enter archaeological sites, museums, and monuments in indoor spaces, visitors are no longer required to present a Covid-19 certificate of vaccination, or recovery, or a negative result to a PCR or rapid test. There are no restrictions applicable to group visits either.

Cinemas are free to operate at full capacity, and with no entrance requirements for the audience, as regards Covid-19.

Live events (theatre or dance performances, concerts etc.), in open air and in enclosed spaces take place with no capacity restrictions. There are no Covid-19 requirements for spectator entrance either.

travel insurance policy

Travellers are advised to have a travel insurance policy which includes Covid-19 expenses (medical examination fees, lab tests, hospitalisation and transport to a medical centre, coverage of expenses in the event of an extended stay as a result of imposed quarantine / self – isolation, and return to home country).

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Agia Pelagia 71500
Heraklion
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